Privacy Policy

 

Last Updated: November 2026

Goodwill Niagara is committed to protecting your privacy and safeguarding your personal information. We respect the trust you place in us when visiting our website, making donations, applying for opportunities or interacting with our organization.

This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with Goodwill Niagara, including:

• Your name, email address, telephone number and mailing address.
• Information submitted through website contact forms.
• Information provided when making donations or requesting tax receipts.
• Employment or volunteer application details, including resumes, qualifications and references.
• Information provided when registering for or inquiring about our community programs and services.

We may also automatically collect basic technical information when you visit our website, such as your IP address, browser type and website usage information.

We limit the collection of personal information to what is reasonably necessary for the purposes identified.

2. How We Use Your Information

Goodwill Niagara may use your personal information to:

• Respond to inquiries and provide requested information or services.
• Process donations and issue applicable tax receipts.
• Review employment and volunteer applications.
• Administer programs, services and community initiatives.
• Send newsletters, updates or promotional communications where consent has been provided.
• Improve our website, services and visitor experience.
• Meet applicable legal and regulatory requirements.

We will not use your personal information for purposes other than those identified, unless we obtain your consent or are otherwise permitted or required by law.

3. Consent and Email Communications

By voluntarily providing personal information, you consent to its collection, use and disclosure for the purposes communicated to you, subject to applicable privacy laws.

Where required, we will request your consent before sending marketing or promotional emails.

You may unsubscribe from marketing communications at any time by selecting the unsubscribe link in our emails or contacting us directly.

You may also withdraw your consent to other uses of your personal information, subject to legal or contractual requirements and reasonable notice.

4. Sharing Your Information

Goodwill Niagara does not sell or rent personal information to third parties.

We may share personal information with trusted service providers who assist with website hosting, donation processing, email communications or other operational services. These providers are expected to protect personal information and use it only for authorized purposes.

Some service providers may process or store information outside Canada, where it may be subject to the laws of that jurisdiction.

We may also disclose personal information when required or permitted by law.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic and enhance the visitor experience.

Cookies are small files stored on your device. You can adjust your browser settings to block or delete cookies, although certain website features may not function as intended.

Our website may also contain links to third-party websites. Goodwill Niagara is not responsible for the privacy practices or content of external websites.

6. Protecting and Retaining Your Information

We take reasonable administrative, technical and physical measures to protect personal information against unauthorized access, loss, misuse or disclosure.

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to satisfy applicable legal requirements. When no longer required, information is securely deleted, destroyed or anonymized, as appropriate.

In the event of a privacy breach, we will take appropriate steps to address the incident and provide notifications where required by applicable law.

7. Accessing and Correcting Your Information

You have the right to request access to personal information that Goodwill Niagara holds about you, subject to applicable legal exceptions.

You may also request corrections to information that is inaccurate or incomplete.

To make a request, please contact us using the information below. We may need to verify your identity before responding.

8. Changes to This Privacy Policy

Goodwill Niagara may update this Privacy Policy periodically to reflect changes to our practices, services or applicable legislation.

Any updates will be posted on this page with a revised date.

9. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Goodwill Niagara
Attention: Privacy Officer
399 Vansickle Road, St. Catharines, Ontario L2S 3T4

Phone: (905) 685-8777
Email: info@goodwillniagara.com
Website: https://goodwillniagara.com/